An extension of your software development team . Choose from wide range of services we are catering under this umbrella which can be effective for your organization.
One solution does not fit all and we believe this as a guiding principal. Choose from smallest services you might need and scale up the solution platter as per your needs. We not only exceed Service Level Agreements (SLAs) but Business Level Agreements (BLAs)
- Application Support And Maintenence Service
- Software Porting Or Re-Engineering
- Server Administration And Database Support
Any organization which develops a product for their customers agrees that it would support it even after delivery of product but when a bug in encountered or after some time of delivery or an enhancement is required, the same vendor asks for a bomb of price to that very customer. We certainly have seen this trend in industry and we understand that customers in such cases feels they have to pay an exorbitant bill to address this requirement.
Now where people have created an opportunity to trap such customers, we feel or see differently. Charges for such services should be much less in proportion of the cost a customer has already shelled out.
Helpdesk Support Services
- Help desk support
- Logging tickets with the right severity level and managing ticket lifecycle
- Incident response
Application Support Services
- Production support for applications
- Break-fix support and deployment
- Ensure 100% compliance to SLAs for incident response and incident resolution
- Guaranteed incident resolution for all production issues
- Update tickets and escalate to next level as required
Bug Fixes and Enhancement Services
- Bug analysis, fixes and deployment support
- Minor enhancements and deployment support
- Preventative maintenance, fixes and deployment support
- Provide full support to Level 2 team for all-hands-on-deck production issues
- Update tickets and escalate to next level as required
Performance Optimization should be able to answer all the following queries -
- Have we maximized the product / application performance?
- Comprehend the notion that it is possible to achieve higher performance at lower costs?
- Assurance that application / service will not fail under peak load?
If you want to answer to questions like above, we have our service offerings include the following -
- Full life cycle of performance engineering services
- Expertise in database, high volume transaction system and related technologies
- On-demand architects to improve product performance
- On-demand capacity planning and assistance
Common issues that we see end-users complain are
- Application/Service is not responding or very slow in response
- Scheduled services are not running on time or working with a lot of delay
- Server goes down and only way is to restart the server
- In worse chances, loss of data due to server crash
- Application/Service is up but addition of data not possible even when server has disk space
Above ones are some of the issues which we face on day to day basis which might not sound an alarm to us but they definitely make us look bad to our customers or end-users and one of main culprits in such cases is issues with our database management.
We offer a wide range of services which can be browsed as follows
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- DBA Services
- Database Administration
- Database Storage Management
- Database Backup & Recovery
- Database Security
- Database Support Services
- Database Assessment
- Database Tuning Services
- Database Monitoring
- Database Consulting
- Remote DBA Services
- Get enhancements developed at fraction of cost at par with your current costs
- Increase shelf life of the product
- Reduce the risk of intrinsic factors of the bug on the product
- Choose your own development model that suits your needs
- Increase in productivity with new feature developed
- Decrease the ratio of bug reopening in your product
- We will not only eliminate your existing bug but will share with you any bugs that are found during the course of development so the testing is practically free of charge for you
Bugs resolution model
- Bugs are identified by customer in the product and prioritized by them
- Knowledge transfer of architecture of application and high level code walkthrough is arranged between client and NIT team members
- Looking at existing code and documentation, an estimate is shared with customer regarding timelines, effort required in terms of hours required by our team and members required to resolve it
- All bugs are reproduced by our in-house QA and development team and logged to JIRA or a ticketing agent of client
- Upon agreement with customer, we fix the issue and do a proof of concept in Dev, UAT and Pre-Prod environment
- Based on customer requirement, prepare patches of fixes of bugs and release it to Prod after sign off is achieved in previous step
- Documentation is done of bug being fixed and shared with customer at the end of cycle
- Important aspect is billing methodology which is only based on fixed estimate in terms of resources and timelines which is a transparent and fairly lower in terms of cost than other organization charge in the market as the entire effort is quantified and made transparent
Enhancement development model
- Discuss the enhancement targeted to be produced and determine the complexity of the development effort
- Interaction analysis of enhanced module along with existing modules and document the analysis
- Prepare an estimate based on effort required in terms of timelines, resource level and present it to customer
- Upon approval, work on the development effort and work with a Rapid Application Development model and produce a construct with proper functionality and test it on Dev, UAT and Pre-Prod environment
- Share the test cases covered in Unit Testing and other levels of testing done by team and document it
- Upon approval received by customer, deploy the enhancement on Production environment
- Perform post go-live testing and provide a sign off to client
- Prepare technical document of enhancement and cut over the operation of product to customer
We specialize in providing Software Development, Maintenance, Support and Quality Assurance services to Software Development teams and IT departments.
Office
Northern Infinity Technology, India
Saikrupa, Roshan Nagar Road
Borivali (W), Mumbai - 400 092
Tel: +91 7900001109
Email: info@northerninfinity.com