Outsource your User Functional Support and Training functions to our off-shore team .
Our team adept at Support Services functions as an extension of your IT team, with significant experience using the On-Site/Off-Shore Model.
With this continuously changing Software landscape, comes the pain point continuously supporting queries and issue faced by end-users due to the changes in these Software Systems.
Sometimes the solutions are simple enough but still the interaction with end-user is an important yet a time consuming activity where we can help you with an off-shore team.
In order for the users to be supported and for the developers to focus on more important tasks we take care of this activity of supporting your in house systems.
NIT's functional support services provide support to end users on how to use applications efficiently and effectively, including troubleshooting applications and software for various departments such as operations, finance, sales and other business units.
- End user hand-holding and support functions.
- Provide guidance about using in-house developed or other business applications efficiently and effectively to fulfill specific tasks and goals.
- Address questions, concerns, and troubleshoot problems as needed.
- Track common issues and obstacles for training purposes.
- Basic software configuration support.
- Office Applications Support.
- Issue and Problem Management.
- Routine Admin tasks.
- Software patch updates and configurations.
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You can rely on NIT's knowledge, experience, and resources for a wide variety of projects, including:
- Technical manuals and user guides
- Policies and procedures
- Data sheets
- Document rebranding and updating
- Web content
- Online Help systems
- Courseware and eLearning
- API Documentation
- Wiki Content
- Knowledge Articles
- SOPs
- DITA/XML and single sourcing
- Release notes
- Read Me files
We also recognize the need for continuous improvement and learning in the Talent section of your organization. To ensure that we believe proactive training, in its many forms, should be a part of each and every project we engage in.
Our core objective with our training services is to have your resources that are vital to your project's future success to be fully equipped with the knowledge and skill to handle the systems they need to perform their jobs.
NIT provides training's in the following areas:
- Custom Training's developed for your in-house systems.
- Custom Training's for systems that you would like us to create a training for.
- Microsoft Office & Productivity Tools Training's.
- Custom Technology Training's as per your Organizations needs.
- Increase utilization of your software investment.
- Provide efficient IT support.
- Increase user application knowledge to improve end-user efficiency and productivity.
- Easily handle a large subscriber base with a dedicated off-shore support team.
- Easily handle Software Launches and Technology change and
implementation projects.
- Support by qualified engineers and analysts.
- Our support costs are fraction of your current support costs.
- Gain time to focus on business results, while NIT’s dedicated team handles day-to-day support tasks.
- Capture information regarding standard user issues and recommendations for training.
1 : Our team qualified senior engineers understand your systems technically and functionally.
2 :There after we tailor make the service offering for your organization based on the following parameters:
A : The number of systems that need to be supported.
B : The total number of users that need to be supported.
C : The number of resources required on-site
D : Team size required off-shore
3 : There after we setup a dedicated team off-shore based on the requirements provided by you, and and on-site coordinator placed on-site with your IT team.
4 : Our team of senior engineers impart training’s and leadership to the engineers off shore.
5 : There after we define the communication mechanism for collaboration which includes:
A : Web based Ticketing system (JIRA)
B : Remote systems support.
C : VoIP system based support
D : e-mail system based support
E : Chat systems based support
1 : There after we commence our support:
A : Our On-site coordinator would receive tasks, issues from your help-desk and passes on the same to the off-shore team.
B : The off-shore team gets in touch with the end user (using the defined communication mechanism) and provides the necessary support.
C : We regularly conduct on-site and off-shore status meetings, identify problems, take corrective actions, and continuously improve our service offering.
D : Our team continuously provides you with status reports, incident logs and time-sheets.
E : The performance of our teams and team members is continuously evaluated and improved based on the lessons learned.
Having going through above process, we ensure that support function is of quality and allows the best to be delivered in agreed timelines and parameters.
We specialize in providing Software Development, Maintenance, Support and Quality Assurance services to Software Development teams and IT departments.
Office
Northern Infinity Technology, India
Saikrupa, Roshan Nagar Road
Borivali (W), Mumbai - 400 092
Tel: +91 7900001109
Email: info@northerninfinity.com