Efficiently use your IT Budget through mature application development, maintenance and support services.
NIT has significant experience in designing and delivering complex software systems across a wide set of domains and technologies.
- Improve your team productivity with Immediate access to an highly talented engineering and support team .
- Reduce support costs through an on-site off-shore resourcing business model.
- Choose an efficient pricing model with support services tailored to your organizations business,financial and delivery needs.
- Manage costs and skill with easy to scale-up or scale-down technical and functional support teams.
- You continue to control and direct us based on your business needs. We size the service structure as per your needs. We do understand that change is natural and change the service structure as per your changing business needs or requirements.
- Our services cost a fraction of hiring full time engineer in house.
- We provide compete transparency in our service.
- We shadow resources for risk management and maintain wiki’s for fully documented process.
- We are a process centric company and and adhere to our quality assurance guidelines and processes.
- We hire the best talent in the industry.
- All our services includes time tracking, reporting, updating of existing documentation, stand up meetings.
- We can offer a 24x7x365 service.
- We have alternative payment models from pay per incident, dedicated FTE or pool of hours model to help support your business needs.
- We can offer you a service level agreements (SLA) that and provide you with the necessary responsiveness.
- Our services staff is backed up by our software development team to support whenever problems arise and in case of any software failures, for speedy and instant recovery, helping cause minimal damage to your business.
- We perform an as is study of your existing IT infrastructure or Landscape (as per the scope of your services) and your existing processes.
- We study your business and software processes in detail to understand your pain areas and areas of improvement.
- We understand your needs in terms of skills, number of resources and budgets for the required software services.
- We manage the skills required for the project through the complete life-cycle.
- We plan the complete activity for necessary integration of your team with our team, and initiation of the software services.
- We can setup the communication (JIRA, Mantis, Bugzilla, or other) mechanism for the on-site/off-shore communication, or we could use the clients communication mechanism for the same.
- We start off the engagement with a kick off meeting with the stakeholders.
- There after we continuously monitor the project and perform the following:
■ Stand up meetings.
■ Status meetings internal and with the client.
■ Status reporting as per the clients needs
■ Providing the necessary Software Services.
■ Identifying areas for Improvement
■ Updating of existing documentation
Time tracking
Software Technical Support Services
Our Technical Support Services can support your business for:
■Day-to-Day Off-Shore Support.
■ Software Maintenance and Support.
■Software Enhancements and Bug Fixes.
■ Defect Tracking and Prevention.
■Software Optimization.
■Software Porting (to newer version or alternativetechnologies)
Software Functional Support Services
Our Software Functional Support services can support your business to:
■ End User Support
■Software Documentation
■ User Trainings
We specialize in providing Software Development, Maintenance, Support and Quality Assurance services to Software Development teams and IT departments.
Office
Northern Infinity Technology, India
Saikrupa, Roshan Nagar Road
Borivali (W), Mumbai - 400 092
Tel: +91 7900001109
Email: info@northerninfinity.com